Getting started
From idea to a machine-ready file.
Everything to go from a first design to the exact file your machine runs — in six steps.
The six steps
- Create your account, confirm the email OTP, and sign in.
- Pick your technique and machine — embroidery, print, weave, knit, quilt, embellishment, pattern-cut or schiffli — plus the fabric you’ll make it on.
- Start a design: write a prompt, upload your own artwork, or pick up a live trend. It comes back in your house’s own look.
- Refine it — colour, motif, scale, repeat, border, fabric — until the design is right.
- Make the file: one click writes the exact production file your machine runs.
- Produce: run the file on your machine, unedited — made as designed.
Before your first design — a quick checklist
- Technique, machine and fabric are selected.
- The design reads the way you want — motif, colour and scale are set.
- Any uploaded artwork is clean, high-resolution, and yours to use.
- The house look is applied, so the design comes back as yours.
- You’ve chosen the machine you’re producing for, so the right file is written.
Where things live
Design
Start from a prompt, your artwork, or a trend — and generate a design.
Refine
Move the sliders and branch into variations until it’s right.
Make the file
Write the exact production file for the machine you chose.
Plans & billing
Credits, plans, renewals and invoices.
Help & support
Guides for self-serve, and support for anything blocking you.
Getting a good result
If you’re prompting
- Name the motif, the colours, and the scale — the more specific, the closer the first result.
- Say where it goes (all-over, border, placement) and the fabric it’s for.
If you’re uploading your own artwork
- Use a clean, high-resolution original — not a compressed forward or a screenshot.
- Flat, evenly-lit artwork with clear edges digitises far more faithfully.
What a run goes through
Queued
Your request is accepted and waiting for compute.
Action: Wait unless the queue time is unusual for your plan.
Designing
The design is being composed and checked for match and quality.
Action: Don’t resubmit the same request unless it fails.
Writing the file
The design is being digitised into your machine’s native file and validated against its format.
Action: Wait for the file to finish — it’s checked before it’s delivered.
Ready
The design and the production file are ready to review and download.
Action: Check the design, then download the file for your machine.
Failed
The run didn’t complete — usually an input or validation issue.
Action: Fix the prompt or the uploaded artwork, then retry once.
The file you get
Whichever technique you choose, the design compiles to that machine’s native file:
Sign-up & login recovery
- Check the OTP email, including your spam folder, first.
- Retry in one fresh tab to avoid a stale session conflict.
- Use the Login tab if the account already exists.
- Still stuck? Contact support and we’ll sort it out.